How to book a ride!
Ready to move? Learn how to book a ride in 5 simple steps.
Step 1
Book a Ride
Open the Pikmi app and enter your current location. Enter your destination address. View the estimated fare for your ride and confirm ride.
Step 2
Track Driver's Location
Once a driver accepts your ride request, their information and vehicle details pop. You can track the driver’s location on a map until they make their way to the pickup point. You can as well message or call the driver in-app.
Step 3
Pick up
Immediately the driver arrives, confirm that their name, photo and vehicle details match before you hop into the vehicle. Once you enter, driver starts the ride in the Pikmi app. You can monitor the progress of your trip on the map within the Pikmi app. It shows the route the driver is taking, and estimated time of arrival.
Step 4
Arrival
On arrival, the driver ends trip and you receive a receipt summarizing the trip details, including your fare.
Step 5
Payment and Review
You have the option of cash or card payment, afterwards rate the driver and leave a review. This will help us maintain an excellent service quality.
Step 1
Book a Ride
Open the Pikmi app and enter your current location. Enter your destination address. View the estimated fare for your ride and confirm ride.
Step 2
Track Driver's Location
Once a driver accepts your ride request, their information and vehicle details pop. You can track the driver’s location on a map until they make their way to the pickup point. You can as well message or call the driver in-app.
Step 3
Pick up
Immediately the driver arrives, confirm that their name, photo and vehicle details match before you hop into the vehicle. Once you enter, driver starts the ride in the Pikmi app. You can monitor the progress of your trip on the map within the Pikmi app. It shows the route the driver is taking, and estimated time of arrival.
Step 4
Arrival
On arrival, the driver ends trip and you receive a receipt summarizing the trip details, including your fare.
Step 5
Payment and Review
You have the option of cash or card payment, afterwards rate the driver and leave a review. This will help us maintain an excellent service quality.
How to use the Merchant app?
To manage your merchant store on Pikmi, follow these key steps:
Step 1
Download the Pikmi App
Fill in your details and agree to the terms and conditions.
Step 2
Manage Orders
Manage orders as they come and fulfil them promptly.
Step 3
Provide Excellent Customer Support
Provide excellent customer support and respond to inquiries.
Step 4
Marketing Tools
Promote your products through Pikmi’s marketing tools.
Step 5
Analytics and Update Store
Monitor your store’s performance and adjust strategies as needed. You update your prices, add more products to your store, set pricing, choose payment methods.
Step 1
Download the Pikmi App
Fill in your details and agree to the terms and conditions.
Step 2
Manage Orders
Manage orders as they come and fulfil them promptly.
Step 3
Provide Excellent Customer Support
Provide excellent customer support and respond to inquiries.
Step 4
Marketing Tools
Promote your products through Pikmi’s marketing tools.
Step 5
Analytics and Update Store
Monitor your store’s performance and adjust strategies as needed. You update your prices, add more products to your store, set pricing, choose payment methods.
How to use the Driver app?
The more you drive, the more money you can make. When demand is higher than normal, you can make even more.
Step 1
Turn on your Ap
Accept a ride request on the app, after confirming passenger’s details.
Step 2
Drive
Drive quickly to the pickup location. On arrival, pickup the customer and start the trip. The app tracks the route and calculates the fare based on distance and time. Once you arrive the destination, kindly end the trip.
Step 3
Earn
The passenger pays cash or is charged in-app, and your earnings are calculated.
Step 4
Review
Both you and the passenger have the option to rate and review each other.
Step 5
Repeat
Your driver app is ready to accept new ride requests, and the cycle continues.
Step 1
Turn on your App
Accept a ride request on the app, after confirming passeger’s details.
Step 2
Drive
Drive quickly to the pickup location. On arrival, pickup the customer and start the trip. The app tracks the route and calculates the fare based on distance and time. Once you arrive the destination, kindly end the trip.
Step 3
Earn
The passenger pays cash or is charged in-app, and your earnings are calculated.
Step 4
Review
Both you and the passenger have the option to rate and review each other.
Step 5
Repeat
Your driver app is ready to accept new ride requests, and the cycle continues.
How to place a custom order?
Tell us what you need to get delivered and we will get it done. Take flowers to a loved one, pick and drop documents, and lots more.
Step 1
Click on Marketplace and select Custom Order
Click on Marketplace on the app at the bottom right corner and select Custom order. Then fill out details of your customized delivery. You can include every necessary contact details.
Step 2
Upload Image
Select and upload a clear picture of the item you want delivered.
Step 3
Provide delivery details
Enter pickup address. Add delivery address and choose your preferred payment method.
Step 4
Swipe to confirm
Make sure your delivery details are correct then swipe to confirm your order.
Step 5
Track your delivery
Keep an eye on the rider through the tracking feature in the Menu >> History.
Step 6
Order arrival. Provide feedback
Once your order arrives, rate and review the rider. Also provide feedback and rate the app and provide any additional comments.
Step 1
Click on Marketplace and select Custom Order
Click on Marketplace on the app at the bottom right corner and select Custom order. Then fill out details of your customized delivery. You can include every necessary contact details.
Step 2
Upload Image
Select and upload a clear picture of the item you want delivered.
Step 3
Provide delivery details
Enter pickup address. Add delivery address and choose your preferred payment method.
Step 4
Swipe to confirm
Make sure your delivery details are correct then swipe to confirm your order.
Step 5
Track your delivery
Keep an eye on the rider through the tracking feature in the Menu >> History.
Step 6
Order arrival. Provide feedback.
Once your order arrives, rate and review the rider. Also provide feedback and rate the app and provide any additional comments.
Discover rides, home deliveries and local market purchase like no other place
Don’t just take our word for it. Order now and experience the convenience Pikmi brings to your life, with a wide range of services accessible through your smart devices.
Frequently Asked Questions
Here are the questions that are most recurrent from our customers and drivers
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